It should be free of charge. Pop the power cable into a nearby plug socket, and turn it on. 3 weeks ago. 29-12-2022 20:58 - edited 29-12-2022 21:00. Very cheeky question but I’ve just bought a property where the VM master socket box has been wedged in the very far bottom corner, in a completely useless place for a router/TV connection. I would like to have the phone downstairs. 23/11/12 - 23:50 #14. My PC is next to the hub and i'm currently looking to replace my rather battered ethernet cable what doesn't click in properly and is quite ancient. Using just the VM phone adapter connected into the VM hub, try each individual phone in turn, one at a time, and see if you get a ringing sound for an incoming call. 04-11-2022 15:05 - edited 04-11-2022 15:17. They will do this free of charge but it will involve some degree of rewiring to make the necessary connections. You'll also need to make sure that the right materials are gathered. The tech joined the Broadband/TV cable but was unable to jo. Disconnecting the ring wire at the master socket will do. A third lead from the back of the router. Virgin Media TV boxes need to be connected to a Hub so. Faceplates after second visit. We have a virgin media wall socket with an ethernet port in the wall but no round cable. I need to get in touch with - 5421552. It explains the differences between the old NTE 5A m. The phone is disconnected from the master socket and plugged into the other end of the adapter. Feb 10, 2007. The problem is the Hub is in my Study and the - 4964746. The wall box may be branded with the logos of an old cable TV company (not VM). Phone. We would like to show you a description here but the site won’t allow us. Ultrafast Broadband. Phone. BT can't touch the Virgin Media master socket and Virgin Media can't touch the BT master socket. Home Phone. Cannot get landline to work I've checked line put plug in different sockets still says please check line cord. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). See where this Helpful Answer was posted. I went to view a new build property last night and was pleasantly surprised to see it had been cabled for Virgin Media. Choose the best spot for your wifi hub. There is an access panel in the ceiling for pipes and cables. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Back a step. Following the installation and verification of its functionality, you can browse the web or. Volt. The phone is disconnected from the master socket and plugged into the other end of the adapter. on 03-08-2020 18:05. The master plugs into the Hub 3 RJ type socket via the Virgin kit! A RJ to BT conversion lead. Oct 10, 2019. 0 Kudos. Account - Cable. Put the cable in place and tighten the tie (see diagram below). Is it necessary to plug the cable to socket for having wifi, if so what can I. you’ll find a corresponding master socket within your. easy install. After I have a BT line. If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. However my master socket at the moment is in my sitting room. Virgin Phone Switchover. I am thinking of switching to Vodafone which I know will use the master socket for their connections. Tudor. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. The "How to book an engineer" help page (Book an engineer | Virgin Media. I have been trying to tell BT customer service, however. Virgin Media was the UK’s first quadruple-play provider, combining landline, broadband, TV and mobile services in one subscription. 0. Don’t plug the power cable into a plug socket yet. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I cannot install my home phone as I have a Female RJ11 to Male BT Telephone Extension Cable and need an adaptor to connect the phone to the hub. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Plug into the wall socket Push the red label end of the white cable, into. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. The master socket has some internal circuitry and all secondary sockets should have pins 2, 3 and 5 conected to the corresponding terminals on the master socket. Recently, following reporting a phone fault, I was forcibly switched over to the new standard for hub-based telephony (27AC). 3608228) at 153 Brooker Road, Waltham Abbey, Essex En9 1JH (“West One”) (together “we”, “us. This cable runs past the wall hole for the Virgin cable, so can I get this cut back and rerouted via the existing hole in the wall (currently occupied by the Virgin. 17: Community Champion. The only way is either rewire all the extensions from scratch or to use an adapter and a junction box to utilise the existing wiring. Alternative master phone socket a line through it, look for a socket that is thicker or with a BT logo in the top or bottom corner. However, if you'd like we can send out a technician to perform this work for you but there would be a £25 call out fee. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. All the sockets are put in for you if they do not exist already e. Further exclusions & legal stuff apply. I ordered a self start kit and later realised I don’t have any wall sockets where I want to install my new router, how do I go about booking an engineer to install one? Contact the Pre-installation and Delivery Team on 0800 052 1734 and explain the situation. 1. • Under Wireless Frequency 2. Stay safe online. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. One to power the router up. If you have Virgin cable TV, phone and broadband, that's potentially 3 new sockets - co-ax for the TV and the broadband and a bit of naff old copper wire for the phone which plugs into a socket similar to BT's one. Unfortunately we don't use the Openreach master sockets as they are BT only. You’ll then be able to use your same old phone to make. Hello, as someone in my building must have a Virgin master socket, we were sent the self-install kit by deliveryman when we should have been sent. So, a 50 minute broadband, TV and phone. The top “capped” one is marked FM & has been disused since cable went digital. 5 Machine screws included. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). Details: The master socket for the old telephone line has a faceplate which connects to the house sockets, and a backplate that has the old ‘BT’ type (old virgin. . . Browse Virgin Media Virgin Media Community. For more information, select the type of broadband service you're planning to switch to on TalkTalk: Fast Broadband. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. I don't have any power sockets on the side of the house where traditionally the drop wire is, the current copper cable comes round the side of the house to the back but even then the master socket is on a side of the room without power so I'd have to get them to bring the fibre cable to the far corner at the rear, basically the opposite corner. Engineer simply switch out Virgin faceplates for Openreach and changed wires, leaving me without my still active Virgin phone line. Your telephone service from any of the UK Service Providers, other than Virgin Media, is presented at your home or business on a master socket provided by Openreach (formerly BT. The landline phone digital switch over is being rolled out from around now to be completed by 2027. Hello sophieboulter1. Virgin Media is trialling FTTH in some areas that are not currently cabled, such as Woolhampton, Berkshire, using electricity poles to bring its superfast broadband to new areas. My Virgin Media App. 17 Apr 2018. The reason I'm asking is the Master socket contains the ring capacitor that converts the 2 wire PSTN / HUB phone service to a 3 wire circuit. So the adapter plugs into the RJ9 socket on the back of the VM Hub3. 17 Apr 2018. The phone line socket it’s in now is one we had when we moved ages ago yet the one in the other room used to be the main one and always works prior and when I went to check everything the other day the tv/bb socket is all ok but the phone socket is dead and no idea why as when it was moved I stressed to the engineer I wanted to make. We would like to show you a description here but the site won’t allow us. I don't longer work there. For the ADSL faceplate, you will need to connect the two RJ11. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. All the wall sockets I can see are for BT. In my case the BT socket is no longer used at all and my phone connects into the back of the Virgin Hub - no additional socket on the wall needed. Thank you - 5259182 - 3. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Remove the extension cabling connectors from the VM phone adapter in the back of the hub. . Stream from Virgin Media. com. I've tried a different phone in the master socket but still the problem is there. Apologies for any cabling issues. Then fit the Cabelcon connector to each end of the new WF100 cable, then connect this cable to the Virgin one with the help of a coupler. 23/11/12 - 23:50 #14. This is how I understand the PlusNet system. Remove the front lower cover from the BT socket, note which wires connect to which terminals and then disconnect the wires from the cover. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. Connecting Hub 3 To Extensions Virgin Media Community 4797660. Engineer simply switch out Virgin faceplates for Openreach and changed wires, leaving me without my still active Virgin phone line. Switching from Virgin Media to Vodafone. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Other than that, sound like you need a VM tech to remedy. Virgin Media. All I am wanting to do is to make your short adaptor cable 8m long! Surely that us a simple concept. To progress with your broadband switch from Plusnet to Virgin Media, go to Virgin Media’s website to order your new Virgin Media broadband service. Moving from Virgin Media cable to TalkTalk wired. For a wires-free alternative, you could use a cordless phone setup. 0 Thanks Reply. I plugged my pod into a socket and connected the ethernet cable to it instead of the Hub (now the PC is getting the signal from the Pod's ethernet port) and nothing happened. NTE5a Master Socket with latest IDC connection & complete with backbox (BT Virgin Media compatible) Visit the chargeline Store 4. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. #2. Virgin Media's Phone Master Socket. You can also check for a loose cable as not all properties have a socket. To interfere with the master sock is an offence and frowned up on by all and your provider. 5m/4. The VM's cable for the wall is also male, Hahaha. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Community home. Openreach's full fibre network is a different infrastructure that requires more setup than. Bargain Hunter says:. Have tested all the wires so know which is which from hub to phone socket. Turn on and start the Box. Virgin Media Prep House Rewiring Fix Community Forum I think the issue is to do with the way VM presents its caller ID on the lines of some customers and the BT phone is unable to recognise a 'withheld' caller ID. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. It is divided into two parts: the main diagram, and the power and data line diagrams. Use your master socket rather than an extension socket, because the broadband signal will be stronger and more stable. Engineer used 'spare pair' of blue cables for 'new' BT line. Check the phone is seated in the base unit correctly & powered ON. Do VM supply this and can I be provided with one. We all know and love the internet and TV services that can enter our homes through entry points. I f you are saying I need special phone sockets to support VM Fibre Phone well that is a short sighted way of upgrading. It's possible that there're some wires connected behind the scenes; but there really shouldn't be. We’ve had cable, for broadband, TV and telephone, for around 25 years - CableTel, which became NTL and then Virgin, we are considering moving to TalkTalk. You need a small spanner to remove this, then push the provided connector over the exposed end. Options. The Openreach engineer did not need to come into the house to check anything and I had my Virgin Media cut off 2 weeks later. However the wall. Hi @baralasmi, Thank you for your post and welcome to our community forums. VeryMe Rewards. Options. Customer since 1993. Options. Tudor. socket. There is a master socket in the hallway, but this is not connected (the wires are pinned to the wall outside but not fed through the wall). You will then know for each phone if it is capable of. After I have a BT line. Source:When I moved into my house I removed the master socket for replastering and probably lost it (or thrown it away). The ring wire will affect your connection no matter where you plug in your router, and even if you don't use the extensions. Vonage 2nd line. I am getting more reasonable and sensible answers from othersMk3 master socket wiring help bt community. At master socket I have the same two pairs terminating to A and B on master socket (tried swapping A and B around just incase but still no dial tone. If the property has Virgin Media cabled up, it would only mean you need the Virgin services installed or connected to your property. Master socket. 4 Kudos. You can also identify a split socket looking at the side. to 'back-feed' a telephone connection from the new telephone socket upstairs next to the hub which, in turn is linked to the existing phone socket downstairs. The wiring diagram for the master socket includes the plugs, sockets, wires and colors that are used to connect the various components of the home telephone system. Connecting Hub 3 To. Thanks for your post on our Community Forums and a very warm welcome to you @rhsfuller. Hi all, Trying to help my mum over phone sort this out as much as I can to try and avoid a £150 BT call out charge. Networking and WiFi. just moved in, can see the brown cable coming in from outside but there's no VM. Browse Virgin Media Virgin Media Community. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. For much more detail. 99 each £8. VM don't use fibre inside the property. However, if you'd like we can send out. I'm with Virgin broadband and land line. I've got a new hub 5 and want to take advantage of it on my pc. TELEPHONE MASTER SOCKET NTE5A MAIN BT VIRGIN MEDIA CONNECTION BOX NTE5. You don't need microfilters - not for your Hub or any other devices connected to phone sockets or extensions. I am hoping for some advice on my virgin cable telephone wall plate. Would an engineer be - 5259182 - 3you sign up for an engineer installation, all necessary cabling and isolators will be installed at the same time. 17/07/09 - 20:45 in Cable #1. Vodafone Broadband is slower compared to Virgin of course, have you sent an E - Mail to Tom Mockridge explaining that you are not happy with. Telephone Extension Socket Wires Phone Wiring Colour Code Diagram. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Thanks for your post and a big welcome to the Community. Thank you. on 27-10-2022 09:24. The house has the brown external junction box fitted to the front of the property on the. The master socket in the property that has been present since I moved in is quite beaten up so I purchased an Openreach Master Socket 5C with the Openreach Mk4 front fascia. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Forum; Apps. Hi I decided to cancel my Virgin Media package down and have Vodafone broadband, only problem is the BT Masters is in my bedroom where. Solved: I have one phone socket in my bedroom that no longer works. 168. Options. For the NTE5 socket, you will need to connect the two RJ11 sockets to the two “A” terminals on the socket, as well as connecting the “K” terminal to the telephone line. Why use a provider other than BT? Why you should consider using a supplier other than BT for your lines, calls and internet connection. Now got a replacement cable and working . To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. VM BB TV Landline. com. Thread the tie through the slot/hole in the back of the faceplate. Sometimes there is no wall box, just a trailing cable. Fibre to the Cabinet (FTTC) broadband comes in three main variants which offer a downstream line connection speed of 80 meg (80 Mbps), 55 meg (55 Mbps) or 40 meg (40 Mbps), but the actual maximum throughput speed of the service will be slightly lower than this at around 76 / 52 / 38 Mbps. Make a. When my internet is working perfectly I get 66mbps down and 12 up. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. I have had Virgin Media during the last year, but have now requested Vodafone broadband. Master Socket Issues And Sd Tests Plusnet Community. on 17-02-2023 12:46. 5mm stereo jack to 2 phono plugs connected from the 3. This must be done at the time the line is changed over. I'm currently renovating my living room, including the electrics. Switching from Virgin Media to Vodafone. There is normally a provision to extend from them, in a way that the extensions can be disconnected for testing. Plug the phone cable into the microfilter's phone socket. OR Options. Your internal wiring is connected to the back of this plate. NTE5C OpenReach Telephone Master Socket + M3. . When it comes to the phone I'm confused as to what cable they'll use. Try each phone on its own in turn. The only active cable which feeds both sockets is the Virgin cable (leading off to the right and outside to Virgin box). 2. Hello, I’ve spoke to an online agent and they have arranged a technician to come round! Many thanks! - 5199081Hi AllI’m new here. It is a master telephone socket which has two connectors: A and B. Then fit the Cabelcon connector to each end of the new WF100 cable, then connect this cable to the Virgin one with the help of a coupler. We would like to show you a description here but the site won’t allow us. 8 March 2011 at 8:29AM. The total REN (ringer equivalence number) of devices you can connect to TEL1 on the VM hub is 3. Use a cable to connect the Green Digital Phone Socket on the back of the BT Smart Hub 2 to the Phone Socket on the Master Socket. Reply. Bare in mind that if you have to call out a BT engineer to fix this, you will probably be charged an extortionate callout fee to do so. There are three cables at the back of the router. BT expects to make up around 25% of its fibre network with fibre-to-the-home connections, offering speeds of up to 100Mb from spring 2011. The Openreach master socket should only be used for their broadband and/or landline with one of the providers that uses their cables. We'd love to help, sorry to hear a cable is missing between the wall mounted box and your isolator plate (VM socket). Various cable mediums are used in modern systems to transmit data. My VM Router is is my office adjacent to hall. We would like to show you a description here but the site won’t allow us. The new Virgin Media has just gone in, but it does not come with a phone line, it just has a plug hanging out the back of the router similar to this:. 4GHz change the Wifi Network Name (SSID. Manage Your Account. This includes TV, Broadband, Wi-Fi Boosters, Phone and Wall. LincolnVoda. Is your phone line active? Find out in 5 minutes, if you’re unsure – this landline installation checklist will show you what to look for on your phone sockets, master socket and home phone handset. There are only two cables connected to the master socket. A good Virgin Telephone Master Socket Wiring Diagram will include details such as the type and size of the cables used, their routing through walls and ceilings, and the location of connectors. All the sockets are put in for you if they do not exist already e. Virgin Media Quickstart set up. Hi @baralasmi, Thank you for your post and welcome to our community forums. Thank you again. When I ordered my broadband package I was offered a QuickStart setup, but it turns out we don't have the right Virgin media socket in the house. Solved: Hi all, I am having my virgin media kit delivered Monday for quick self installation In worried I don't have correct socket can - 5181199Since TalkTalk is not sending people to preform installations, would my existing virgin sockets be suitable for switching without installation? I have openreach phone lines but fibre cables are exterior. Damaged Wall socket. There will be two distinct input lines coming from each end of the socket. The BT sockets and Virgin Sockets will be same spec, they have to be for UK regs. You would need to work out the exact details with the VM tech doing the work as a lot will depend on your existing hub/phone socket locations and where your existing cable runs are. VM BB TV Landline. Plug the cables into the Hub. Specification wise, it's near identical with current levels with future proofing for frequencies that may be used in the future at some point. on 25-09-2022 15:41. g. Thanks for your post on our Community Forums and a very warm welcome to you @rhsfuller. Fix the cable sheath (s) neatly to the cable mount on the faceplate of the socket using the nylon tie provided with the socket. When you place your order, we'll let you know. In my case the BT socket is no longer used at all and my phone connects into the back of the Virgin Hub - no additional socket on the wall needed. 3. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Engineer used 'spare pair' of blue cables for 'new' BT line. Thank you. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayI don't have a virgin media wall socket and this is stressing me out. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Discussion in ' Electricians' Talk ' started by Jacopo, Mar 5, 2020 . That suggests that you can remove it and cut the cable back. This lead goes into the same wall socket as my landline phone lead does. if your extensions upstairs are wired from the consumer panel of the OR master socket , you could remove the consumer panel from the OR socket , thereby disconnecting it from the OR network. The main diagram includes all the components of the socket, while the power and data line diagrams provide the details of how each component connects. LincolnVoda. Set up rules and scenariosWe would like to show you a description here but the site won’t allow us. El-n-Hils. " The hub is upstairs as previously said. Virgin Fibre Areas only. But I have no Virgin Media Wall socket in my house. There's nothing connected to that as far as I can work out, it is just an on/off switch. We moved the hub upstairs to obtain better coverage - 4863967 - 2. I've gone for Veetop Flat Ethernet Cables 1. Answered! Go to Answer. The previous owner had internet with a non virgin provider so the phone line should already. The Bt Openreach Mk4 Socket Wiring Diagram is set up to guide users through the installation process. If your Virgin Media cable’s cut. One of these lines is the outgoing line that carries signals to other sockets, devices, or networks. Telephone socket wiring? Thread starter Saldawop; Start date Feb 10, 2007; Saldawop Distinguished Member. Options. 2: Seeker. If you can't find it, have a look outside for. Trouble shooter. He/she can do whatever the heck they want with the old BT cabling including the master socket and even stuff on the outside of the house - it's none of anybodies business! The only issue will be if you try and get it reconnected at a later date, the full reconnection fee will apply. No Virgin Media have their own network which is separate to Openreach`s. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. No Coax Wall Socket Virgin Media Community 4802361. These 2 phones work fine pluged in via the one master connection that links to second via wireless. Sunday. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. The trueCall standalone device. 21 Apr 2012. Socket. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. If you plan on tackling the task yourself, be sure to familiarize yourself with the national wiring regulations. **UPDATE** The engineer has now attended and ran the phone cable externally from the back of the master socket into my room and installed a phone socket which I have plugged a phone extension cable into (431A extension cable type) then into the vm adaptor and then into the cable modem (port 1), and all is working fine. As you are now a Vodafone Broadband customer, you will need to contact the Broadband Team, they will be able to let you know if the Master Socket can be moved and make the arrangements for the upgrade with Openreach. In our 2023 Broadband Awards, neither BT nor Virgin Media scored particularly well for customer service. Brown/White – White/Brown. Oblivion Posts: 20,248 Forumite. Please try the above first and come back to us if you still have no working line so we can carry out further diagnostics for you and arrange and engineer if necessary. Removing The Front Of Master Socket Broadban Bt Community. Solved: Help with wiring - Virgin Media Community - 4630592. I'm going to be getting virgin media installed in the near future and am currently undergoing a fair bit of building work in my house so want to take the opportunity to have the new internal sockets fitted in the best possible location for myself, rather than wherever is easiest for the engineer. Hub 3 in modem mode was Solid Red light and. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Feed this disconnected extension wire into the VM socket and. If digging / drilling / new external & internal cables are required the. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover.